Great selection of healthy Animals! Very good prices �. The employees I’ve dealt with were very knowledgeable and helpful. Store is very clean and welcoming. Will definitely continue to shop here.

Staff is so friendly and knowledgeable. They always answer all our questions and are very patient.

Great selection and prices.

these guys are awesome very knowledgeable highly recommend this place for all your reptiles needs...

This is the absolute best place to go if your in south dade and are looking for reptiles or reptile supplies simply the best customer service in town hands down. Best quality animals and honest people.

I came in looking for a Tegu as my 1st new species pet, I was very impressed by the vast selection they had. Staff is extremely helpful and super knowledgeable about all of the reptiles they carry. I spent about 25 minutes in the store, Rachel, the store manager assisted me with the purchase of a Chacoan Tegu, after explaining to me what the breed is all about and how to care for it...I'm very satisfied with my purchase and highly recommend this store for any and all reptile needs. Thank you so very much and looking forward to doing more business with you in the future!

Sorry. Hit the wrong button on the last review. Really cool company selling really gorgeous animals. The bidding is a pretty cool way for people to purchase unique animals that would otherwise cost a fortune!

Vary nice animals vary clean small amount but better care

Amazing store and very knowledgeable staff. They have the best selection and unbeatable prices. Truly the best reptile store in Florida. They have axanthic water monitors, albino tegus, and all sorts of rare animals. After coming here I won't be shopping anywhere else!

I just want to share an experience I had recently with Miami Reptile Company, formerly Ben Siegel Reptiles; specifically through their auctions. On Aug. 25th, I won an auction for a very young male snow hog, and took the option to pay over 30 days. Fast forward to 9/26, when I received said hognose—very emaciated, very malnourished. Wondering if this animal was a trouble feeder, I offered food right in the deli it was shipped in. My rationale was if this animal was a really good feeder, it would except the food, even after the stress of shipping and handling. If not, then I would rehydrate and try again in a few days. Low and behold, it took the pinky IMMEDIATELY, without hesitation. After it ate, I gave him some water, which he drank like no tomorrow. I was furious. All signs pointed toward neglect, for who knows how long (presumably the moment the animal was marked “sold”, but that’s purely conjecture.

I reached out to a hognose group for advice on how to proceed, even being kind enough to leave MRC’s name out of it—primarily out of respect for numerous positive experiences with them. I took the advice of the group and confronted the shop owner over DM, even though my experience with negative dealings has always only gone one way—they refuse to accept responsibility for the shape the animal was in upon arrival, feed me any line they can think of to excuse the inexcusable, only to end with a animal who suffered and no satisfaction in terms of resolution. I will post the screenshots below of my conversation with them. Just as predicted, they refused to accept responsibility for the animals’ poor body condition, followed by a request for me to give him the night and reach out again on the morning of 9/27, to which I obliged. That morning the little guy looked a lot better, obviously not in ideal condition still, but better, and had held down the pinky. Awesome! He didn’t die! (What a ridiculous thing to have to worry about for a newly purchased animal!)

Out of curiosity, I weighed him. His weight, after rehydrating and with a full belly mind you, was ONLY 6 GRAMS. 6!! After he’d been in their care for a month following the initial purchase contract—while I was unsure of the advertised weight, I would imagine that after a month he would weigh more than that, these guys grow like weeds when they’re eating/being fed. The pinky was an x-small from rodent pro, so it comprised 1.5-1.9g of that weight, meaning his empty weight is closer to 4-4.5g. Any hog that fed well for me has been bigger than that by a month old, without exception. I then sent pictures of him/updated them like I said I would, leaving his current weight out of the conversation on purpose. Instead, I asked what his advertised weight was. I was told they’d get that info to me later that day—which naturally, they didn’t. They knew why I asked that, and then they’d have to accept responsibility for the poor condition of the animal. Further, as you can see below, they fed me a line about how shedding/shipping can cause rapid weight loss. Give me a break. He was in that box less than 24hrs. It takes much longer than that to get to the shape he arrived in—especially compared to the advertised picture, which is also posted below.



I will admit I started my correspondence with them from a position of anger and slight hostility. I wanted my money back. I didn’t get what I paid for. Further, there wasn’t a snowball’s shot in hell I was sending that poor animal back there to receive more of the same. In the time since, my attitude has changed a bit. It isn’t about money, I know I’ll never see that again. It’s about telling my experience as a cautionary tale to others. There is nothing they can do at this point to resolve this. BUYER BEWARE.

Sincerely,

Troy Quick

Ex-Miami Reptile Company Customer.

This place is great. The staff is friendly and care about the animals. The cages are extremely clean and there are many pets to choose from. My son loves to visit.

Great prices and excellent customer service. My #1 spot for anything with scales.