Great selection of healthy Animals! Very good prices �. The employees I’ve dealt with were very knowledgeable and helpful. Store is very clean and welcoming. Will definitely continue to shop here.

I had a special request for my sons birthday and spoke with the manager Dustin who was extremely welcoming and helpful. Dustin and the entire staff at Miami Reptile went above and beyond to make my sons birthday the most memorable ever.  Great quality reptiles and outstanding service and prices! Highly recommend. Thank you guys for everything!!!

Great company and Customer service! Just received my Hypo Lavender Cornsnake! Gorgeous snake can't wait to purchase more in the very near future!

Great staff and great prices. I can either buy a dragon from them for $45 dollars or from a corporate pet store for $50 - $85 also same with crickets. I get 100 from them for $5 and at a pet store 90 for $15. Keep up the great work you guys!

Sorry. Hit the wrong button on the last review. Really cool company selling really gorgeous animals. The bidding is a pretty cool way for people to purchase unique animals that would otherwise cost a fortune!

Great selection and prices.

Amazing Store super clean all the animals are very healthy and the staff are very knowledgeable about the animals definitely a more than 5 stars place to go ! Highly recommended for animals and supplies .

I just want to share an experience I had recently with Miami Reptile Company, formerly Ben Siegel Reptiles; specifically through their auctions. On Aug. 25th, I won an auction for a very young male snow hog, and took the option to pay over 30 days. Fast forward to 9/26, when I received said hognose—very emaciated, very malnourished. Wondering if this animal was a trouble feeder, I offered food right in the deli it was shipped in. My rationale was if this animal was a really good feeder, it would except the food, even after the stress of shipping and handling. If not, then I would rehydrate and try again in a few days. Low and behold, it took the pinky IMMEDIATELY, without hesitation. After it ate, I gave him some water, which he drank like no tomorrow. I was furious. All signs pointed toward neglect, for who knows how long (presumably the moment the animal was marked “sold”, but that’s purely conjecture.

I reached out to a hognose group for advice on how to proceed, even being kind enough to leave MRC’s name out of it—primarily out of respect for numerous positive experiences with them. I took the advice of the group and confronted the shop owner over DM, even though my experience with negative dealings has always only gone one way—they refuse to accept responsibility for the shape the animal was in upon arrival, feed me any line they can think of to excuse the inexcusable, only to end with a animal who suffered and no satisfaction in terms of resolution. I will post the screenshots below of my conversation with them. Just as predicted, they refused to accept responsibility for the animals’ poor body condition, followed by a request for me to give him the night and reach out again on the morning of 9/27, to which I obliged. That morning the little guy looked a lot better, obviously not in ideal condition still, but better, and had held down the pinky. Awesome! He didn’t die! (What a ridiculous thing to have to worry about for a newly purchased animal!)

Out of curiosity, I weighed him. His weight, after rehydrating and with a full belly mind you, was ONLY 6 GRAMS. 6!! After he’d been in their care for a month following the initial purchase contract—while I was unsure of the advertised weight, I would imagine that after a month he would weigh more than that, these guys grow like weeds when they’re eating/being fed. The pinky was an x-small from rodent pro, so it comprised 1.5-1.9g of that weight, meaning his empty weight is closer to 4-4.5g. Any hog that fed well for me has been bigger than that by a month old, without exception. I then sent pictures of him/updated them like I said I would, leaving his current weight out of the conversation on purpose. Instead, I asked what his advertised weight was. I was told they’d get that info to me later that day—which naturally, they didn’t. They knew why I asked that, and then they’d have to accept responsibility for the poor condition of the animal. Further, as you can see below, they fed me a line about how shedding/shipping can cause rapid weight loss. Give me a break. He was in that box less than 24hrs. It takes much longer than that to get to the shape he arrived in—especially compared to the advertised picture, which is also posted below.



I will admit I started my correspondence with them from a position of anger and slight hostility. I wanted my money back. I didn’t get what I paid for. Further, there wasn’t a snowball’s shot in hell I was sending that poor animal back there to receive more of the same. In the time since, my attitude has changed a bit. It isn’t about money, I know I’ll never see that again. It’s about telling my experience as a cautionary tale to others. There is nothing they can do at this point to resolve this. BUYER BEWARE.

Sincerely,

Troy Quick

Ex-Miami Reptile Company Customer.

Vary nice animals vary clean small amount but better care

Beautiful, rare specimens. Unlike any I've seen.

I buy reptile off their auction site. They have been very helpful. Always pleasant to work with.

Very unique selection, lively animals too. Definitely not your average reptile place. So. Much variety, and variety within variety. Not your typical king snake, rat snake, two turtles and a Pac-Man frog place.